Terms and Conditions

Who we are

Romanced arranges gift deliveries through independent florist partners. Romanced remains your point of contact throughout.

Orders and payment

An order is confirmed once payment has been received. Annual packages cover a set number of occasion deliveries in a twelve month period. Unused occasions do not roll over unless we agree otherwise in writing.

Choices and cutoffs

We ask for your flowers, treat and card message 5 days before each delivery. If we do not hear from you by 48 hours before the delivery date, we apply Trust Romanced and choose something suitable within your package.

Substitution

Flowers are seasonal. If a specific stem is unavailable, we substitute an item of equal or greater value in the same spirit as your choice.

Delivery

We deliver to the address you give us. We need a correct address and a reachable phone number. Deliveries can be delayed by weather, traffic, access control or an absent recipient. Where a courier or a building blocks access, we will contact you and arrange the best alternative.

Damaged or incorrect goods

Tell us within 24 hours of delivery and send a photograph. Where an item arrives damaged or is not what was ordered, we will replace it or refund it.

Cancellation

You may cancel a future occasion from your account. See the Refund Policy for what is refundable, including the cooling off and cancellation rights given by the Consumer Protection Act.

Governing law

These terms are governed by the law of the Republic of South Africa.